This document sets out the obligations that Riad de l’olivier(“SCT”, “the Company,” “Digital Media Solutions LLC” “us” or “we”) owes to you (“customer,” “client,” or “consumer”), and the obligations you owe to Riad de l’olivier, when a contract is formed between you and us. Please read this document thoroughly to understand your rights and obligations. If the client is booking on behalf of a group, it is the responsibility of the client who books online and accepts the terms and conditions to make sure all other persons in the group have read the Terms and Conditions and have agreed to its contents. The Contract between you and us, described below, is made subject to the following Terms and Conditions:
“Riad de l’olivier” is the trading name of Digital Media Solutions LLC located in Morocco
“Client,” “consumer” “customer” or “you” pertains to all persons named on the booking form, or intending to travel with us.
A “product” or “trip” is any service sold and offered by SurfCamp-Taghazout.com. All clients will be deemed to have read, understood, and accept all booking conditions upon registering for a SCT product.
“Local partner”, “ Suppliers ” or “partner” pertains to the legal entity or the legal person delivering a product to the client.
BOOKING YOUR TRIP
You are required to pay a deposit at the time of booking.
Special requirements (e.g. dietary or medical requirements) must be identified at time of booking, and again at check-in. When you book a product with SCT for other people, you accept these terms and conditions for yourself and for the people for whom you book the product. It is your responsibility to inform the other clients and make sure they have read, understood, and agree to these terms. If you will not use the product that you book, you must provide us with the contact details of the people who will use the SCT product.
Your booking is accepted by the company and becomes effective from the date the company confirms your booking or issues a confirmation invoice. On that date, the contract is formed between you and SCT, we will confirm your booking only after you pay the deposit.
CHANGES OR CANCELLATIONS BY THE CUSTOMER
If you wish to make changes to your booking, SCT will make every effort to assist you if we are able. We reserves the right to impose a charge for every amendment, and we cannot guarantee that we will be able to accommodate your desired amendment. The amendment charge is non-refundable, and in no case will it cost more that 5% of the product price.
If you wish to cancel your booking, you must inform us as soon as possible. The cancellation is effective on the day that SCT receives it.
If you cancel with more than 7 days notice, you can be fully refunded.
If you cancel between 7 days and 1 day before your check-in date, you get a voucher valid for one year of the total amount that you have paid.
If you cancel on the day of the check-in: you will receive no refund or voucher except if it was due to FORCE MAJEURE (unusual circumstances, outside of your control, ie: last minute flight cancelation, inability to travel due to health reasons) that you can prove with valid documents, then you will be issued a voucher.
Cancellation after check-in is not permitted and you will receive no refund or voucher.
For no-show, no refund or voucher.
If a second payment request has been sent to you and you failed or ignored to pay it before the check-in date, your booking will be canceled and no refund or voucher will be issued for your first deposit.
CHANGES OR CANCELLATIONS BY Riad de l’olivier
SCT arranges trips and activities months in advance. Occasionally SCT has to make changes, and we reserve the right to do this. SCT reserves the right to alter schedules, itineraries, and amenities without refunds during the period of service due to unforeseeable and unpredictable circumstances, including force majeure situations. These changes are usually insignificant and will not negatively affect the trip/stay. SCT will inform you of any changes as soon as possible.
In rare circumstances, SCT may have to cancel the whole or part of the product. In these situations, SCT will use its best efforts to offer alternative arrangements of a comparable standard. If no satisfactory alternative arrangements can be found, you will have the option of receiving another SCT product of equal price, a SCT product of lesser price with a refund comprising the difference between product prices, or a full refund, including a refund of your booking deposit.
Riad de l’olivier handles all refunds on a case-by-case basis.
Except for injury or death and circumstances described in the “Force Majeure” clause below, and subject to the responsibilities of the customer described below, if SCT does not provide a product that reasonably complies with the description given, SCT accepts liability as outlined below under “Riad de l’olivier’s Liability,” and will provide compensation accordingly.
Where the failure to provide a trip that complies with the description is not the fault of SCT, or of its agents or suppliers, or if the failure is caused by or contributed to by the client, then SCT disclaims all liability and will offer no refunds.
SCT or its suppliers will not provide refunds for any loss or limitation caused by bad weather or surfing conditions, or other force majeure conditions.
Certain circumstances, called “force majeure” conditions, are unusual circumstances, outside the control of SCT or its suppliers which cannot be avoided even if SCT acts with all due care. SCT or its suppliers are not liable for any loss, damage or expense or any limitation or withdrawal of facilities or services caused by these force majeure conditions, including war, terrorist attack, civil unrest, industrial action, weather, flood, fire, drought, closures, unforeseen alterations of public transport schedules, rescheduling of boats or planes, epidemics, acts of God or any other event outside the control of the company which either delays, extends or reduces the trip or changes the trip after departure.
Depending on weather and wave conditions, considered force majeure, surf trips sometimes cannot take place. SCT or its suppliers will try to organize other trips/activities to replace canceled trips and lessons. SCT or its suppliers accepts no liability for the cancellation of surf trips and lessons due to these circumstances beyond the control of the company.
Riad de l’olivier’S LIABILITY
SCT is obligated to provide a product that conforms to the product’s description. The descriptions, information and opinions given in the brochures and other publications are given in good faith.
SCT’s ability to book accommodations sometimes depends on third parties and availability. Therefore, it is not always possible to provide accommodations that are exactly identical to the pictures provided in brochures or publications. In these situations, SCT will provide equivalent accommodations.
SCT accepts liability if the product or trip does not conform to the description given by SCT. The customer will be compensated for the difference between the value of the product the customer paid for and the value of the product the customer received. The amount of compensation shall be a reasonable amount and shall be determined on a case-by-case basis. Any amounts you receive from other parties will be deducted from any sum you receive from SCT as compensation.
SCT’s acceptance of liability above is conditional upon you assigning any rights that you may have against any of our servants, agents, or suppliers which is in any way responsible for the failure of your holiday arrangements or any death or personal injury you may suffer.
SCT disclaims all liability when SCT provides a product that conforms to the description given.
SCT & its suppliers’s liability to the client shall cease in any of the following situations: (a) when the defects in the performance of the contract are attributable to the client; (b) when such defects are attributable to a third party who is not a party to the contract; (c) the defects are due to force majeure situations, or (d) the defects are due to any other circumstance that SCT could not predict or avoid, even if SCT used all due care. In the above situations (except for paragraph (a)), SCT nevertheless has the obligation to provide assistance to the client.
SCT or its suppliers provides guides for some of its products. These guides, although experienced in the advertised adventure, are not always licensed instructors in their field. By accepting the terms and conditions, you accept and understand that although you and the members in the group may receive tips from these guides, they are not receiving qualified instruction. Clients engage in all activities at their own risk.
SCT employees, agents, and representatives have no authority to vary these conditions.
YOUR OBLIGATIONS TO Riad de l’olivier & ITS SUPPLIERS
SCT is an adventure travel brand and SCT ’s products contain an inherent element of risk that present certain dangers, risks and physical challenges greater than those present in our everyday lives. By agreeing to these Terms and Conditions, you acknowledge the risks that are involved with SCT products and accept them. Clients engage in all activities at their own risk.
You must settle any remaining balance immediately at the time of check-in, either cash (in Euros or equivalent in MAD, USD, GBP, CAD or CHF) or by Credit/debit/bank card, Online balance payments are subject to a 5% transaction fee, PIN transactions via SCT local partner’s Card terminal, are subject to a 5% transaction fee.
You are strongly encouraged to purchase comprehensive travel insurance that specifically covers surfing and other non-motorized extreme sports, in addition to insurance that covers cancellation, medical and repatriation expenses, personal injury and accident, death, and loss of personal baggage and money, as well as personal liability insurance.
You must remind SCT or its local partner of any special requirements at the time of check-in.
It is your responsibility to be on time and not to miss transportation (such as airplanes, trains or buses, whether or not they are provided by SCT or its partners) to product event sites. SCT & its suppliers accepts no liability if the client cannot enjoy the full SCT product because the client was late and missed his or her transportation.
A client and his/her personal belongings are the client’s sole responsibility. It is your responsibility to inform SCT or its partner of any medical condition or disability and any special arraignments required by the client at the time of booking.
All visas, travel documents, vaccination certificates, valid passports and any other necessary travel documents are the responsibility of the client.
There will be no credit or refunds for services not used, or any lost, mislaid or destroyed travel documents.
All customers are expected to behave in an orderly and acceptable manner. You will not be able to continue with the company or its supplier if you are incapable of caring for yourself, or if you become objectionable to other customers, or if you become a danger to yourself. In such circumstances, SCT or its supplier will not be responsible for booking alternative stay for you, nor will you receive any refunds.
You agree that SCT may use your statements or photographic/video likeness in future brochures, advertising and other publicity material. If you do not want SCT to continue to use your comments or likeness, please contact us and we will remove the content.
You will pay for any damage to SCT or its supplier’s facilities or personnel that you cause.
OPTIONAL ACTIVITIES AND EXCURSIONS
While using a SCT product, you may have the chance to engage in optional activities and excursions. SCT does not own, operate or control any of the companies or individuals that provide optional activities or excursions that are offered to customers during the trip.
Any activity not specifically identified as included in the purchase price is an optional activity or excursion. These activities may be inherently risky. If you choose to book these optional activities, you must be fit enough to engage in them. Booking an optional activity will be subject to the operator’s terms and conditions and under local law. These activities are conducted under the standards of health and safety of the countries where the activities take place, but these standards may not be equivalent to EU or US standards. This is an inherent risk of travel, and you acknowledge this fact. SCT or its local partner accepts no liability for any act or omission of any of these operators, and any claim you may have in relation to these optional activities and excursions will be against the local operation, and not SCT or its local partner
CONTRAVENTION OF LAW
SCT accepts no liability for any loss or damage sustained by client as a result of the contravention of law of the country or countries where the loss or damage took place.
SCT or its local partner will not be held responsible for any theft or loss of personal possessions from our premises or vehicles. While SCT & its local partner will strive to ensure the security of guests’ personal possessions, SCT & its local partner cannot guarantee it.
A client must raise any complaint immediately with a SCT employee via email or phone or directly to the local partner employee so that SCT may have the opportunity to investigate and rectify the problem. We cannot rectify a problem if we are unaware. Clients must inform SCT of any complaints immediately, and in any event before the client leaves. A customer has 30 days to complain after the SCT product has concluded. SCT accepts no liability for complaints made after this time-frame, and SCT is not prepared to compensate clients for these tardy complaints.
DISPUTES, LAW AND JURISDICTION
Any disputes arising from this contract shall be governed by and construed in accordance with the law of the state of Wyoming and subject to the exclusive jurisdiction of the country’s courts. You and SCT will attempt to settle all disputes through negotiation before bringing any matter to court.